Help center

Frequentlyasked questions.

Communitylist, Ticket shop, guest lists — the essentials at a glance.

General

Build your Community and put it to work: guest list, Ticket shop, regulars. Buyers become members. Next Event: email plus quota, like a mini access link. No login at the door, payouts to your Stripe account.
We turn buyers into a Communitylist. Next Event, regulars get email and quota — like an access link. Plus a guest list with no login, and revenue on your account.
Yes. Club, festival, company night or wedding — door, lists and tickets run on the same system.

Community

Ticket-shop buyers become members of your brand. Next Event they get an email with quota — like an access link. They add names. You fill nights with people who already came.
A guest-list category, like Friendslist. That’s the default name, you can rename it. It feels like belonging. To a Community, to a family. Any kind of Event.
Ticket purchase → opt-in is pre-checked (over 80% stay) → member in the pool. Next Event: the email opens the same view as an access link. Quotas, names, done. No account.
Ticket-shop buyers join your Community. Next Event: email, quotas, names. Ads stay in the mix — Community holds the people who already came.
Communitylist gives buyers quotas like an access link. Other shops usually stop at a newsletter.
No. Like access links: open the email, add names. You keep control of categories and quotas.

Pricing & payouts

Yes. Guest lists, access links, scanner and Community are free for organizers. We only earn when you sell tickets.
Transparent volume tiers: platform fee starts at 1,00 € per ticket, dropping to 0,25 €. Buyers pay a 1,85 € system fee per ticket (processing included). You keep the full ticket price.
No. Pay-as-you-go. You only pay when you sell. Pause anytime.
We don’t hold ticket money — payments go to your Stripe account. Stripe pays out to your bank. Guestlist.pro is the platform, not the payee.
No. Community is part of the platform — no base fee, no hidden costs.

Features

Send personal invite links to DJs, promoters or partners. They manage their own spots — no Excel. Everything syncs live with the scanner.
Yes. Checkout supports Apple Pay, Google Pay, cards and local methods.
Unlimited team members with roles (admin, scanner, promoter). You control who sees what.
Yes — Meta Pixel, TikTok Pixel and Google Analytics. Custom APIs for enterprise.

Door & hardware

No. Guestlist.pro runs in the browser — any phone, tablet or laptop with a camera works.
QR-PAY is door checkout on a phone. From Event start, door staff show a QR. Guests scan, pick a ticket, pay, then check in as usual. You can also print the QR for the queue. 0,50 € platform fee per ticket (QR-PAY / box office).

Security & enterprise

Data is hosted on encrypted EU servers. Guest data is yours and is never sold.
Refunds from the dashboard in one click. Money goes back via the original method (Apple Pay, card, etc.).
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